Network Operation Center & Security Operation Center


The NetXperts Network Operation and Security Operation Center is manned with Certified Network Engineers 24×7, 365 days a year to serve any technical need that your business requires. We can assist with any desktop, network, server, voice, or application issues.

Our Network Operations Center is supported by a 24×7 Live Help Desk to address your technical questions, and to assist you remotely or onsite depending on the severity of the issue. We offer remote and onsite support the same day and we are able to remote in and address any issue within minutes. You may contact us by email or by telephone to receive immediate Cisco or Microsoft expertise. Our Network Operations Center can offer a variety of service agreement options that best fits your IT infrastructure and budget.

NetXperts has received customer service awards by Cisco for their live 27x7x365 NOC and SOC Operations Centers in Norther and Southern California. 

Features

  • „24x7 Monitoring

    • „Applications

    • „Servers

    • „Network

    • „Mobility

    • „Device identity – NAC

    • „Network

    • „Voice

    • „Security

    • „Router Management

  • Remote / On-site Support

 

 

  • „Escalation Procedure to Minimize Downtime

  • „SLA’s Option Per Agreement

  • „Remotely Resolve 98% of Issues the Same Day

  • „Work with Cisco’s Technical Assistance Center (TAC) for Equipment Replacement

  • „SOX, PCI Compliant Practice

  • „Reporting